Review Policy.

1. Purpose

Exclusive Reviews exists to help consumers make informed purchase decisions through honest, high-quality product reviews. This Review Policy sets the standards and guidelines that all submitted reviews must meet. Our goal is to maintain a trustworthy ecosystem where reviews are authentic, helpful, and fair.

2. Eligibility to Review

• You must have a verified account in good standing.
• You must have genuine experience with the product being reviewed.
• You may submit one review per product (updates are allowed through version edits).
• Company employees may not review their own company's products.
• You must not have a direct financial interest in the product's success or failure (beyond the standard reward points).

3. Review Quality Standards

High-quality reviews that earn maximum reward points should:

• Be Specific: Describe particular features, experiences, or outcomes rather than vague generalities.
• Be Balanced: Mention both positives and negatives of the product where applicable.
• Be Original: Written in your own words, not copied from other sources.
• Be Detailed: Minimum 50 words for text reviews; include context about your use case.
• Be Relevant: Focus on the product itself, not shipping delays, pricing disputes, or unrelated experiences.
• Be Respectful: Avoid profanity, personal attacks, or discriminatory language.

4. Purchase Proof

To earn verified status and maximum reward points, we encourage submitting purchase proof. Accepted proof types:

• Receipt/Invoice: Digital or photographed purchase receipt showing the product name and date.
• Photo Proof: Photo of the actual product in your possession.
• Video Proof: Video demonstrating product use or unboxing.
• Order Confirmation: Screenshot of order confirmation from the retailer.
• Warranty Card: Physical or digital warranty documentation.

Purchase proof is verified through automated checks and manual review. Fraudulent or altered proof will result in review rejection and potential account suspension.

5. Moderation Workflow

Every submitted review passes through our quality assurance process:

1. Draft: You save a review in progress (not yet submitted).
2. Pending: Review is submitted and enters the moderation queue.
3. AI Assessment: Our AI system evaluates authenticity, quality, relevance, and compliance.
4. Human Review (if flagged): Reviews flagged by AI are examined by a human moderator.
5. Approved: Review is published and reward points are credited.
6. Rejected: Review does not meet standards — you are notified with the reason and may revise and resubmit.

Typical processing time is 24-72 hours. Complex cases or periods of high volume may take longer.

6. AI Quality Assessment

Our AI assessment evaluates reviews on the following dimensions:

• Authenticity: Does the review appear to reflect genuine product experience?
• Helpfulness: Would other consumers find this review useful in their purchase decision?
• Specificity: Does the review provide specific details rather than generic statements?
• Compliance: Does the review follow our community guidelines?
• Originality: Is the content original and not plagiarized?

AI assessment is advisory — final moderation decisions for flagged reviews are made by human moderators. You may appeal any automated decision.

7. Prohibited Content

The following content is strictly prohibited and will result in immediate rejection:

• False or fabricated product experiences.
• Reviews written in exchange for payment (beyond our official reward system).
• Spam, promotional content, or advertising.
• Personally identifiable information of others.
• Hate speech, threats, harassment, or discriminatory content.
• Sexually explicit or obscene material.
• Content that infringes intellectual property rights.
• Irrelevant content unrelated to the product.
• Competitor defamation or competitive manipulation.
• Reviews of products not listed on our Platform.

8. Review Editing & Deletion

• You may edit your review at any time. Edits trigger a re-evaluation through moderation.
• Edit history is preserved for transparency (version tracking).
• You may request deletion of your review through account settings.
• Deleted reviews result in reversal of associated reward points.
• We may retain anonymized review data for analytics purposes after deletion.

9. Reporting & Disputes

If you believe a review violates this policy, you may report it using the report button on any review. Reports are reviewed within 48 hours. Possible outcomes:

• Review removed for policy violation.
• Review retained (no violation found).
• Review edited by moderator to remove offending content.

10. Appeals Process

If your review is rejected or your account is flagged, you may appeal by:

1. Contacting support through your account dashboard.
2. Providing context or additional proof to support your review.
3. Awaiting human moderator review (within 5 business days).

Appeals decisions are final. Repeated abuse of the appeals process may result in account restrictions.

11. Consequences of Violations

Violations of this policy may result in:

• First offence: Review rejection with explanation.
• Repeat offences: Temporary review submission restriction (7-30 days).
• Serious violations: Permanent account suspension and forfeiture of all reward points.
• Fraud: Permanent ban, reversal of all rewards, and potential legal action.

12. Contact